Shipping & Returns

Shipping

Orders are typically processed within 1–2 business days. Delivery options and estimated transit times are shown at checkout and may vary by product, destination, carrier, and item size.

Once your order ships, we’ll send tracking information by email. Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.

Large, oversized, or supplier-fulfilled items may require additional handling time or a different delivery method. Any special shipping requirements will be shown on the product page or communicated before fulfillment.

Returns

Most unused items in original condition may be returned within 30 days of delivery unless a product page states otherwise. Some large, special-order, clearance, or supplier-fulfilled items may have different return conditions.

Before sending a return, contact support@omninestusa.com for return authorization and instructions. Return shipping costs may be deducted from the refund unless the item arrived damaged, defective, or incorrect.

After an approved return is received and inspected, eligible refunds are issued to the original payment method. Original shipping charges are generally non-refundable unless required by law or the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging so we can help resolve the issue.

Questions

For shipping or return questions, email support@omninestusa.com.